West Bend Cookware
West Bend Cookware Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
West Bend Cookware has 2.1 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I though their products were good, Love the slow cookers, Never burns if you burn food in it it cleans easily uses very little water to cook stacks and stores nicely use it even camping in a camper dorm room you can remove the handles and use it in your oven.
Cons: Cleaning the tea bac holder ruined the machine, Company needs to be more accessible, Defective.Recent recommendations regarding this business are as follows: "Always purchase WestBend whenever you can. It will pay for itself many times over by not having to replace it. If my home had not been destroyed by fire I would be using my cookware for many years to come. The oil core pan is the best on the market. From cakes,to casseroles or fried bologna. The oil core pan is for you. By it as an investment when you are young. You pay for what you get. Buy it once and you're done.", "Buy something else.", "Do not purchase West Bend products", "Beware, this may happen to you.", "They don’t answer".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
West Bend Cookware has 2.1 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I though their products were good, Love the slow cookers, Never burns if you burn food in it it cleans easily uses very little water to cook stacks and stores nicely use it even camping in a camper dorm room you can remove the handles and use it in your oven.
Cons: Cleaning the tea bac holder ruined the machine, Company needs to be more accessible, Defective.Recent recommendations regarding this business are as follows: "Always purchase WestBend whenever you can. It will pay for itself many times over by not having to replace it. If my home had not been destroyed by fire I would be using my cookware for many years to come. The oil core pan is the best on the market. From cakes,to casseroles or fried bologna. The oil core pan is for you. By it as an investment when you are young. You pay for what you get. Buy it once and you're done.", "Buy something else.", "Do not purchase West Bend products", "Beware, this may happen to you.", "They don’t answer".
Most users ask West Bend Cookware for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Layout of Store. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top West Bend Cookware Reviews
"LifeTime Cookware produced by West Bend"
Bought a set of Lifetime cookware about 10 years ago for just over $3000. at a home sales party. Sucked me in. I HATE that the lids suck down on the pots once...
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Verified Reviewer
Ask a question
This cookware should be looked at like an investment. Buy it once and your done. You won't need any other cookware.
Thank you
Respectfully,
Alexis K. Adams
- Never burns if you burn food in it it cleans easily uses very little water to cook stacks and stores nicely use it even camping in a camper dorm room you can remove the handles and use it in your oven
- There are absolutely none
Preferred solution: My cookware is lost due to home fire. However my oil core pan has been pulled out of the debri,but unusable. I was hoping if I send the Oil core pan back That maybe you would pro rated or even send me another one.
User's recommendation: Always purchase WestBend whenever you can. It will pay for itself many times over by not having to replace it. If my home had not been destroyed by fire I would be using my cookware for many years to come. The oil core pan is the best on the market. From cakes,to casseroles or fried bologna. The oil core pan is for you. By it as an investment when you are young. You pay for what you get. Buy it once and you're done.
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Verified Reviewer |
Haines Junction, Yukon
Resolved: LifeTime Cookware produced by West Bend
Company fixed the issue and I have been provided with apology. I previously complained to the Company a number of years ago with no resolution.
There's been no other communication since then . I gave my review as a warning to others. LifeTime cookware is not worth the price.
Mine don't look as good as used Thrift store pots. As far as I am concerned, issue is done.
Bought a set of Lifetime cookware about 10 years ago for just over $3000. at a home sales party.
Sucked me in. I HATE that the lids suck down on the pots once the heat is off, so I have to re-heat the pot to release it. The sales team said it was a good thing but it's actually stupid . All the rubber inserts on the handles have deteriorated and new ones start at about $25.00 each.
When I bought, I was under the false impression that there was a life time warranty but nope, not on the handles. They are also very heavy and difficult to use with arthritis.
Preferred solution: nothing - I'm just ranting.
User's recommendation: Buy something else.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Airy, North Carolina
Damaged west bend slow cooker
I love cooking with this slow cooker. Loved making variety of soups, potroast, bbq, etc.
I started smelling burnt plastic/wire. Couldn't figure it out until I walked by my slow cooker.
Part of the bottom was melted? Is this a faulty item or has it been recalled?
Atlanta, Georgia
Broken appliance
It just stopped working one day. It don't work no more and 8 need you to replace it please and thank you
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Verified ReviewerDefective West Bend popcorn maker
After using our popcorn maker no more than six times, it no longer worked. I asked for a refund, but they refused to honor my request, even though they said I probably had a defective unit.
I would not recommend West Bend products. If I could give them a zero, I would.
- Defective
Preferred solution: Full refund
User's recommendation: Do not purchase West Bend products
Indianapolis, Indiana
Not happy
I purchased a West Bend versatility cooker approximately 4 months ago through the Fingerhut company, and have only used it 4 times and it is pitted in some areas on the bottom of the nonstick interior, the finish is scratched on the outside on the bottom of the cooking vessel, and I see very faint surface scratches on the inside although I have NEVER used anything but silicone or plastic utensils with it and never placed it in the dishwasher. Please advise as I am very unhappy with this product.
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Verified ReviewerProblems with last 3 cookers 6qt size my wife has used.
Apparently Westbend chooses not to hear or read anything negative, the reason behind them ignoring my complaints.
The last three 6qt size products have resulted in very substandard quality. The first time I used them, the coating on the inside would bubble up and start peeling off.
Why is that? Have you cut down on your quality of coatings? The last three West Bend 6-quart cookers have resulted in that, and I had to send each one back for a refund. You need to start making them with better quality like they used to be.
I need to hear from you about this and if you are going to change back to producing a quality product. Thank you.
Preferred solution: Answer
User's recommendation: Beware, this may happen to you.
Philadelphia, Pennsylvania
My air fryer stop working less than 3 months after I bought it.
I had some chicken fingers in it and it stopped working. Since than it has not been even turning on.
No answer!!! Was on hold for 15 minutes and then cut off
I am calling about a popcorn popper not working. But no one helped me. I have the Stir Crazy West Bend popper.
Preferred solution: Full refund
Problem
First use of ice marker gear broke there machine was turning slow remove motor ears noise removed screws one of gears cracked
Preferred solution: Replace
User's recommendation: They don’t answer
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Verified ReviewerIssues with slow cookergriddle
Not sure who to talk to about my appliance making popping and snapping noises while it is on and the bottom of the slow cooker is very pitted and I never used anything but plastic or wooden utensils.
Preferred solution: Full refund
Green Hill, Tennessee
Head questions about cleaning a 100 cup coffee pot
The person that answered the phone basically told me that West Bend had been out of business for years and years and she really couldn't help me. This is kind of weird that I'm asked to review accompany that somebody just told me wasn't even an existence anymore.
So if y'all can have a representative call me to help me with my problem that would be great my number is 615-758-****. Thank you
Phoenix, Arizona
Warranty
I replied the information they asked for and never heard whether or not they received the information and if so what's the status it would have been nice if they would have at least responded by saying they received the information and waiting for a determination
Blackwood, New Jersey
2week old chipped slow cooker pot
Im 85years old and dont know how to do all this i bought slow cooker and im trying to gey a new pot there is all bubbles in bottom of pot i sent you copies of damaged pot and receipt i texted them to hou on monday. Please call me at 856885**** thank you mary wiemer
Blackwood, New Jersey
2week old chipped slow cooker pot i sent picture of slow cooker and receipt. I texted information teo days ago and have not recieved any response please call me at 856885**** thank you mary wiemer
I feelim being ignored no one has contacted me all i want is a new pot. Since this pot has all bubbles in bottom. This is my third slow cooker in 20 years never had problem before Im 85 years old dont know what else to do thank you for your time mary wiemer
Blackwood, New Jersey
2week old chipped slow cooker pot
My slow cooker has all. Bubbles in bottom of pot i texted a cop of pot and my receipt to phone number 646 362 **** on Friday.
All i want is new pot will send damaged pot to you.please respond this is my third slow cooker in 20 years never had problem before.
Thanks for your time. Dont know how to send picture to email
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We always bought west bend crock pots but the last one bubbled the third time we used it so we returned it and got another one and it did the same thing. Junk. Not going to exchange it I’m just going with a different brand.